Solutions Engineer

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operations specialists, and customer success practitioners spread across the world.

We’re entrepreneurial team players who take personal accountability for our business, our customers and ourselves.

If you are passionate about shaping the marketing for tomorrow, come join us!

• Provide technical on-boarding support to new clients by following the established SOP’s.
• Timely execution of requests (clients or technical) from the clients success team.
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth clients service flow.
• Work with cross functional team on ad-hoc projects for anything clients related.
• On-going daily support for existing clients focused on retention and growth.
• Responsible for scoping and coming up with solutions for customers’ and prospects’ needs and working together with the Account Management Team, Engineering Team, and Consulting Team to ensure customer success.
• Act as a point of escalation for any issues that the customer or internal team faces.
• Collaborate closely with a wider team to evaluate the current stack of existing customers, and identify more growth opportunities.
• Be a customer champion and work hand in hand towards customer growth for their business.

• Have 2-3 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year clients / Technical Support experience.
• Have impeccable written and verbal communication skills in both English and local language.
• Have advanced Microsoft Office skills
• Advanced knowledge of programming languages includingPHP, Javascript, CSS, SQL, HTML
• Advanced understanding and knowledge in Rest API.
• Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage
• Ability to learn new languages and technologies quickly.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.
• Provide technical support for customers to support pre-sales and post-sales processes.
• Analyze customers’ needs and suggest upgrades/additional features/change platform to meet their requirements.
• Solid technical background with hands on experience in digital technologies.
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
• Ability to provide timely responses and follow up systematically.
• Ability to identify and resolve issues through effective debugging and troubleshooting capabilities.
• Problem-solving with an optimistic mindset and assisting others in achieving success.
• Are committed to excellence, and self-improvement.
• Have a strong Interest in problem solving translated from data.

• Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more
• Competitive pay with an attractive, long-term compensation model
• A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you.
• Work with a diverse team of smart people who are also fun after work.
• Opportunity to interact with colleagues from different countries and cultures.